15 Topics
10 Days
73 Sessions
Programme Overview
Training Description
Who Should Attend
- Product managers and product owners
- Innovation and transformation professionals
- Strategy and business development professionals
- Change management professionals
- Service designers and customer-experience professionals
- Agile and Scrum practitioners
- Team leaders and department managers
- Consultants and organizational development professionals
- Professionals responsible for solving complex business and project challenges
Session Objectives
- Understand the core principles of Design Thinking.
- Learn to apply the five phases of the Design Thinking process
- Develop a deep understanding of user needs and pain points.
- Master techniques for reframing complex problems.
- Facilitate effective and creative ideation sessions.
- Integrate Design Thinking into existing project management methodologies.
- Integrate Design Thinking into existing project management methodologies.
About the Course
Unlocking Innovation: Design Thinking for Complex Project Challenges is a practical, highly interactive training course designed to equip project managers, programme teams, business leaders, and innovation professionals with human-centered approaches for solving complex, ambiguous, and high-impact project problems.The course introduces design thinking as a structured approach to understanding stakeholder needs, reframing difficult challenges, generating innovative solutions, prototyping ideas, and testing assumptions before committing significant resources. Participants will learn how to apply design-thinking principles throughout the project lifecycle to improve problem definition, stakeholder engagement, solution design, and project outcomes.
Curriculum & Topics
15 Topics | 73 Sessions
-
Workshop 1.1:
• What is Design Thinking and its relevance
-
Workshop 1.2:
• Why traditional methods can fall short
-
Workshop 1.3:
• Mindsets of a Design Thinker
-
Workshop 1.4:
• Case studies of Design Thinking in action
-
Workshop 2.1:
• Techniques for conducting user research
-
Workshop 2.2:
• Creating user personas and empathy maps
-
Workshop 2.3:
• Conducting effective interviews and observations
-
Workshop 2.4:
• Uncovering hidden user needs and insights
-
Workshop 2.5:
• The importance of genuine empathy
-
Workshop 3.1:
• Synthesizing research to find key insights
-
Workshop 3.2:
• Crafting a meaningful problem statement
-
Workshop 3.3:
• The "How Might We" question format
-
Workshop 3.4:
• Defining the scope of the challenge
-
Workshop 3.5:
• Aligning the team on a shared understanding of the problem
-
Workshop 4.1:
• Techniques for effective brainstorming
-
Workshop 4.2:
• Moving from quantity to quality in ideas
-
Workshop 4.3:
• Structured ideation frameworks
-
Workshop 4.4:
• Encouraging a safe space for radical ideas
-
Workshop 4.5:
• Leveraging diverse perspectives
-
Workshop 5.1:
• The purpose of prototyping
-
Workshop 5.2:
• Different types of prototypes (low-fidelity, high-fidelity)
-
Workshop 5.3:
• The "build to think" mindset
-
Workshop 5.4:
• Building prototypes that answer specific questions
-
Workshop 6.1:
• Designing effective user tests
-
Workshop 6.2:
• Gathering and analyzing feedback
-
Workshop 6.3:
• Synthesizing learnings from testing
-
Workshop 6.4:
• Iterating on your prototype based on feedback
-
Workshop 6.5:
• The importance of not being afraid to fail
-
Workshop 7.1:
• Mapping the Design Thinking process to a project lifecycle
-
Workshop 7.2:
• Using agile methodologies with Design Thinking
-
Workshop 7.3:
• Defining roles and responsibilities in a Design Thinking project
-
Workshop 7.4:
• Managing timelines and deliverables in an iterative process
-
Workshop 7.5:
• Overcoming organizational barriers to a new approach
-
Workshop 8.1:
• Identifying and engaging key stakeholders
-
Workshop 8.2:
• Managing expectations in an ambiguous environment
-
Workshop 8.3:
• Techniques for co-creation workshops
-
Workshop 8.4:
• Building consensus and buy-in for a new approach
-
Workshop 8.5:
• Communicating progress and results effectively
-
Workshop 9.1:
• Breaking down large, complex problems
-
Workshop 9.2:
• Using Design Thinking for strategic planning
-
Workshop 9.3:
• Applying the framework to organizational challenges
-
Workshop 9.4:
• Using Design Thinking for process improvement
-
Workshop 9.5:
• Case studies in applying the framework to enterprise-level issues
-
Workshop 10.1:
• Digital tools for collaboration and ideation
-
Workshop 10.2:
• Templates for empathy maps and user journey maps
-
Workshop 10.3:
• Techniques for structured brainstorming
-
Workshop 10.4:
• Methods for synthesizing research and defining problems
-
Workshop 10.5:
• Tools for prototyping and testing
-
Workshop 11.1:
• Fostering a culture of experimentation
-
Workshop 11.2:
• Encouraging empathy and curiosity
-
Workshop 11.3:
• Providing psychological safety for risk-taking
-
Workshop 11.4:
• Empowering team members to take ownership
-
Workshop 11.5:
• The role of the leader in championing the process
-
Workshop 12.1:
• Defining success metrics for a Design Thinking project
-
Workshop 12.2:
• Measuring the impact on user satisfaction
-
Workshop 12.3:
• Tracking improvements in efficiency and effectiveness
-
Workshop 12.4:
• Quantifying the value of a human-centered approach
-
Workshop 12.5:
• Demonstrating ROI to leadership
-
Workshop 13.1:
• What is a Design Sprint and when to use it
-
Workshop 13.2:
• The five-day sprint framework
-
Workshop 13.3:
• Roles and responsibilities within a sprint team
-
Workshop 13.4:
• Key deliverables of a successful sprint
-
Workshop 13.5:
• Applying the sprint to a specific project challenge
-
Workshop 14.1:
• Addressing resistance to change
-
Workshop 14.2:
• Dealing with limited resources and time constraints
-
Workshop 14.3:
• Managing stakeholder expectations
-
Workshop 14.4:
• Avoiding analysis paralysis
-
Workshop 14.5:
• Learning to trust the iterative process
-
Workshop 15.1:
• Group workshop on a new product development scenario
-
Workshop 15.2:
• Applying Design Thinking to a service design challenge
-
Workshop 15.3:
• Role-playing a stakeholder management session
-
Workshop 15.4:
• Facilitating an ideation session
-
Workshop 15.5:
• Presenting your final prototype and findings
