7 Topics
6 Days
Programme Overview
Training Description
- HR directors and managers
- Employee relations specialists
- Organizational development specialists
- Senior executives and operations managers
- Communications and public relations professionals
- Risk management and compliance professionals
- Business continuity specialists
- Team leaders and supervisors
- Project managers
- Anyone responsible for managing or supporting employees during a crisis
Session Objectives
- Understand the foundational concepts of workforce resilience.
- Master a comprehensive framework for crisis response management.
- Develop a strategic communication plan for various crisis scenarios.
- Navigate the emotional and psychological impact of a crisis on employees.
About the Course
In an age of unpredictable global events and rapid change, an organization's most valuable asset is its ability to withstand and recover from crises. This training course is meticulously designed to equip HR leaders and business professionals with the strategic frameworks and practical tools needed to build a resilient workforce and manage crises with confidence. By mastering the principles of organizational psychology and crisis communication, you can move beyond reactive measures and proactively build a culture that is prepared to adapt, recover, and even thrive in the face of adversity. This program provides the essential blueprint for a new generation of leaders prepared to safeguard their people and their organization's long-term stability.
This comprehensive curriculum offers a practical deep dive into the human side of crisis management, from understanding the emotional impact on employees to designing robust response plans. You will learn how to use empathy and clear communication to maintain trust during an emergency, implement strategies to support employee well-being, and lead a workforce through periods of uncertainty. The course focuses on real-world scenarios and hands-on exercises, helping you to build the skills necessary to coordinate with executive teams, communicate with all stakeholders, and ensure business continuity. By the end of this program, you will not only be proficient in crisis management best practices but also be prepared to champion a culture of resilience and secure your organization’s future.
Curriculum & Topics
7 Topics | 6 Days
-
Subtopic 1.1:
The link between workforce resilience and business continuity.
-
Subtopic 1.2:
The psychology of crisis and the human response to stress.
-
Subtopic 1.3:
The seven pillars of an organizationally resilient workforce.
-
Subtopic 1.4:
The role of HR in building a proactive culture of preparedness.
-
Subtopic 2.1:
The three phases of crisis management: pre-crisis, in-crisis, post-crisis.
-
Subtopic 2.2:
Developing a cross-functional crisis management team.
-
Subtopic 2.3:
The importance of a clear chain of command and roles and responsibilities.
-
Subtopic 2.4:
Creating a strategic roadmap and timeline for your response.
-
Subtopic 2.5:
The role of scenario planning and tabletop exercises.
-
Subtopic 3.1:
The critical role of communication during a crisis.
-
Subtopic 3.2:
Crafting a clear, consistent, and empathetic message.
-
Subtopic 3.3:
Building a communication plan for internal and external stakeholders.
-
Subtopic 3.4:
The importance of transparent and timely communication.
-
Subtopic 3.5:
Strategies for listening to feedback and addressing misinformation.
-
Subtopic 4.1:
The impact of a crisis on employee mental health and morale.
-
Subtopic 4.2:
Implementing support systems: EAPs, counseling, and peer support.
-
Subtopic 4.3:
Training managers to identify and support employees in distress.
-
Subtopic 4.4:
The importance of a flexible and empathetic approach to work.
-
Subtopic 4.5:
Post-crisis support and a focus on long-term recovery.
-
Subtopic 5.1:
The role of leadership in a crisis: staying calm and decisive.
-
Subtopic 5.2:
Communicating with candor, empathy, and emotional intelligence.
-
Subtopic 5.3:
Building a trusted advisory relationship with the executive team.
-
Subtopic 5.4:
Empowering employees to be part of the solution.
-
Subtopic 5.5:
Strategies for maintaining morale and purpose in difficult times.
-
Subtopic 6.1:
The link between workforce resilience and business continuity.
-
Subtopic 6.2:
Identifying critical business functions and dependencies.
-
Subtopic 6.3:
Developing a plan for remote work and operational flexibility.
-
Subtopic 6.4:
The role of HR in managing payroll, benefits, and legal compliance during a crisis.
-
Subtopic 6.5:
Post-crisis recovery and a return to new ways of working.
-
Subtopic 7.1:
Emerging risks and how to prepare for them (e.g., cyberattacks, global pandemics).
-
Subtopic 7.2:
The role of technology in crisis management and communication.
-
Subtopic 7.3:
Building a sustainable and scalable framework for resilience.
-
Subtopic 7.4:
A personal action plan for championing workforce resilience.
