9 Topics
5 Days
Programme Overview
Training Description
Who Should Attend
This course is designed for:
- Bank and financial institution managers, supervisors, senior and junior staff.
- Staff of banks, financial institutions, and insurance companies operating at the corporate and retail levels.
Session Objectives
- Master techniques for collecting overdue customer invoices.
- Utilize the Debtor Ledger Questionnaire to evaluate and improve office procedures.
- Develop effective strategies to minimize current customer debt.
- Implement proven overdue invoice strategies to contact and negotiate with customers.
- Confidently use a phone script to handle overdue invoice calls and address common customer questions.
About the Course
Gain a comprehensive understanding of banking with our Training on Banking and Bank Operations program. This course provides a thorough introduction to the workings of banks, covering everything from retail to investment banking, as well as global and central banking. Participants will learn about the wide variety of activities and services provided by banks, how they operate, and the regulatory frameworks that govern them. This training on Banking and Bank Operations highlights the significant impact of banking activities on modern life, businesses, governments, and the economy.
Curriculum & Topics
9 Topics | 5 Days
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Subtopic 1.1:
• Definition and history of banking
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Subtopic 1.2:
• Relationship of banks with households, businesses, and governments
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Subtopic 1.3:
• The role of banking in the economy
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Subtopic 2.1:
• Overview of retail, corporate, and investment banking
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Subtopic 2.2:
• Retail banking: deposits, lending, risk assessment, payments, and money transfers
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Subtopic 2.3:
• Corporate banking: lending, credit analysis, project finance, and international trade
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Subtopic 3.1:
• Bank capital, liquidity, reserves, and clearing systems
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Subtopic 3.2:
• Asset and liability management, loan policy, return on capital ratio, and bank income
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Subtopic 3.3:
• Bank financial statements: balance sheets, income statements, and performance ratios
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Subtopic 4.1:
• Services provided to companies and governments
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Subtopic 4.2:
• Market trading, brokers, equities, derivatives, investment advice, and funds
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Subtopic 5.1:
• Mutual, finance houses, credit unions, deposit-taking institutions, factoring, leasing, and insurance
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Subtopic 6.1:
• Banking practices in the UK, Europe, the Americas, Asia, Australasia, Middle East, and Africa
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Subtopic 7.1:
• Treasury bills, government and corporate bonds, currency, prices, returns, and yields
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Subtopic 7.2:
• Futures, swaps, options, and foreign exchange markets
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Subtopic 8.1:
• Functions of central banks, BASEL, insurance, compliance, and disclosure
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Subtopic 8.2:
• Monetary policy, supply and demand, discount rates, quantitative easing, and money laundering
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Subtopic 9.1:
• Regulation of banks, bank supervision, and inspection
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Subtopic 9.2:
• Regulatory systems and the importance of compliance
