16 Topics
10 Days
80 Sessions
Programme Overview
Training Description
Who Should Attend
- Root Cause Analysis workshops
- 5 Whys and Fishbone exercises
- Pareto analysis activities
- Quality KPI development
- Non-conformity and CAPA exercises
- PDCA improvement simulations
- Group problem-solving
- Real-world project quality scenarios
Session Objectives
- Understand the core concepts of quality management
- Learn how to plan for quality
- Master the process of quality assurance
- Implement quality control techniques
- Identify and address quality risks
- Develop a comprehensive quality management plan
- Use quality tools and templates
- Understand continuous improvement methodologies
- Conduct a quality audit
- Learn how to measure and report on quality performance
About the Course
Quality is a critical component of successful project delivery. Projects that meet schedules and budgets but fail to satisfy requirements, standards, or stakeholder expectations can still be considered unsuccessful. This course therefore focuses on embedding quality into every stage of project planning and execution rather than treating it as an inspection activity at the end.Participants will explore quality planning, quality assurance, quality control, continuous improvement, standards compliance, performance measurement, defect prevention, root-cause analysis, and stakeholder expectations. Through practical exercises and project case studies, participants will learn how to build effective quality systems that improve project outcomes and reduce rework, defects, delays, and costs.
Curriculum & Topics
16 Topics | 80 Sessions
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Workshop 1.1:
The history of quality management
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Workshop 1.2:
Key quality gurus and their philosophies
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Workshop 1.3:
The cost of quality and non-conformance
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Workshop 1.4:
The difference between quality and grade
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Workshop 1.5:
The importance of stakeholder satisfaction
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Workshop 2.1:
The importance of a quality management plan
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Workshop 2.2:
Identifying quality requirements and standards
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Workshop 2.3:
The role of a quality checklist
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Workshop 2.4:
Understanding acceptance criteria
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Workshop 2.5:
The process of documenting quality requirements
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Workshop 3.1:
What is quality assurance?
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Workshop 3.2:
The role of a quality audit
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Workshop 3.3:
The importance of process improvement
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Workshop 3.4:
The benefits of a process-oriented approach
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Workshop 3.5:
The role of a continuous improvement loop
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Workshop 4.1:
What is quality control?
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Workshop 4.2:
The process of inspection and testing
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Workshop 4.3:
The importance of a control chart
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Workshop 4.4:
The role of statistical process control
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Workshop 4.5:
The benefits of a product-oriented approach
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Workshop 5.1:
Introduction to the seven tools
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Workshop 5.2:
The purpose and use of a Pareto chart
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Workshop 5.3:
The role of a fishbone diagram
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Workshop 5.4:
The importance of a scatter diagram
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Workshop 5.5:
The benefits of using these tools for analysis
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Workshop 6.1:
The importance of defining key quality metrics
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Workshop 6.2:
How to measure performance against a baseline
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Workshop 6.3:
The role of a dashboard and reporting
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Workshop 6.4:
Understanding the concept of defect density
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Workshop 6.5:
The benefits of a data-driven approach
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Workshop 7.1:
The importance of continuous improvement
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Workshop 7.2:
The four phases: Plan, Do, Check, Act
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Workshop 7.3:
The role of the PDCA cycle in quality
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Workshop 7.4:
The benefits of an iterative approach
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Workshop 7.5:
The relationship between PDCA and quality assurance
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Workshop 8.1:
The importance of a quality audit
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Workshop 8.2:
How to plan and conduct an audit
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Workshop 8.3:
The role of an audit checklist
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Workshop 8.4:
The process of documenting findings
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Workshop 8.5:
The benefits of a formal audit process
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Workshop 9.1:
Introduction to Lean and Six Sigma
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Workshop 9.2:
The key principles of each methodology
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Workshop 9.3:
The role of a green belt or black belt
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Workshop 9.4:
The benefits of integrating these concepts
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Workshop 9.5:
The importance of a culture of quality
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Workshop 10.1:
The importance of understanding customer expectations
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Workshop 10.2:
The role of a satisfaction survey
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Workshop 10.3:
How to manage stakeholder expectations
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Workshop 10.4:
The benefits of a customer-centric approach
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Workshop 10.5:
The importance of a formal sign-off
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Workshop 11.1:
The importance of a quality team
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Workshop 11.2:
The role of a project manager in quality
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Workshop 11.3:
The responsibilities of each team member
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Workshop 11.4:
The importance of clear communication
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Workshop 11.5:
The benefits of a collaborative approach
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Workshop 12.1:
The relationship between risk and quality
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Workshop 12.2:
Identifying quality-related risks
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Workshop 12.3:
Developing a risk response plan
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Workshop 12.4:
The role of a risk register
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Workshop 12.5:
The benefits of a proactive approach
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Workshop 13.1:
The importance of a structured problem-solving approach
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Workshop 13.2:
The eight sections of an A3 report
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Workshop 13.3:
The role of data and analysis
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Workshop 13.4:
The benefits of a visual approach
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Workshop 13.5:
The importance of a formal review
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Workshop 14.1:
An overview of common quality management tools
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Workshop 14.2:
The benefits of specialized software
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Workshop 14.3:
How to use spreadsheets effectively
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Workshop 14.4:
The importance of a centralized system
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Workshop 14.5:
The role of collaboration in tools
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Workshop 15.1:
Analyzing a real-world case study
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Workshop 15.2:
Developing a complete quality management plan
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Workshop 15.3:
Presenting your plan to a mock group of stakeholders
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Workshop 15.4:
Responding to quality-related questions
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Workshop 15.5:
The importance of a realistic scenario
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Workshop 16.1:
The importance of communicating quality
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Workshop 16.2:
The role of a leader in quality
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Workshop 16.3:
How to build a culture of quality
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Workshop 16.4:
The importance of celebrating success
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Workshop 16.5:
The benefits of leading by example
