4 Topics
10 Days
31 Sessions
Programme Overview
Training Description
Who Should Attend
- Secretaries and receptionists
- Administrative officers
- Clerical and support staff
- Team coordinators
- Human resources support professionals
- Project and programme administrators
- Government and public-sector administrative staff
- NGO and development-sector support staff
- Professionals transitioning into administrative roles
Session Objectives
- Prepare for and provide effective support in meetings, conferences, congresses, symposiums, and seminars
- Conduct secretarial and administrative work efficiently
- Apply basic mind-mapping tools to translate ideas into effective written documents
- Develop a robust understanding of the role communication plays in administrative office management
- Interact effectively with visitors, customers, and colleagues
- Manage time better and meet deadlines
- Present ideas with impact and clarity
- Successfully negotiate and influence others
About the Course
Effective Office Management and Administration is a practical training course designed to equip administrative professionals, office managers, and support staff with the essential knowledge and skills required to organize, coordinate, and manage modern office operations efficiently. The course focuses on administrative planning, workflow management, communication, records management, schedulingParticipants will learn how to improve administrative efficiency, coordinate office resources, manage competing priorities, support managers and teams, and contribute effectively to organizational performance., customer service, digital tools, problem-solving, and professional workplace practices.
Curriculum & Topics
4 Topics | 31 Sessions
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Workshop 1.1:
Management Skills and Principles
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Workshop 1.2:
Planning, Organizing, and Controlling
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Workshop 1.3:
Office Organizing Processes and Principles
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Workshop 1.4:
Planning and Decision-Making Techniques
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Workshop 1.5:
Setting Goals
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Workshop 1.6:
Motivation Tools
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Workshop 1.7:
Time Management
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Workshop 1.8:
Creating a Positive Work Climate
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Workshop 2.1:
Communication Skills Development
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Workshop 2.2:
Effective Communication and Interpersonal Skills
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Workshop 2.3:
Information Organization
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Workshop 2.4:
Assertiveness Skills
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Workshop 3.1:
Office Environment
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Workshop 3.2:
Office Layout
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Workshop 3.3:
Office Security
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Workshop 3.4:
Workplace Health and Safety
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Workshop 4.1:
Administrative Office Management Function
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Workshop 4.2:
Organization Versus Decentralization
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Workshop 4.3:
Front Desk and Receptionist Skills
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Workshop 4.4:
File Management
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Workshop 4.5:
Scheduling of Meetings
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Workshop 4.6:
Event Planning and Management
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Workshop 4.7:
Record Management
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Workshop 4.8:
Filing System and Filing Equipment
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Workshop 4.9:
Minute Taking and Report Writing
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Workshop 4.10:
Strategic Relationship Management
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Workshop 4.11:
Conservation of Energy in the Offices
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Workshop 4.12:
Conflict Management
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Workshop 4.13:
Petty Cash Management
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Workshop 4.14:
Action Planning
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Workshop 4.15:
Database Management
