9 Topics
5 Days
Programme Overview
Training Description
Who Should Attend
This course is designed for audit professionals who want to enhance their communication and negotiation skills, including:
- Internal Auditors
- IT Auditors
- Financial Auditors
- Compliance Auditors
- Audit Managers
- Anyone involved in communicating audit results and recommendations
Session Objectives
- Understand the principles of effective communication.
- Communicate audit findings clearly, concisely, and persuasively.
- Deliver difficult messages constructively.
- Handle challenging conversations with confidence.
- Build rapport and trust with auditees and stakeholders.
- Negotiate effectively to achieve desired outcomes.
- Influence stakeholders and drive action based on audit insights.
- Improve their active listening skills.
- Develop their emotional intelligence.
- Enhance their presentation skills.
- Tailor their communication style to different audiences.
- Manage conflict effectively.
- Become more assertive and persuasive.
- Increase their credibility and influence as auditors.
- Achieve better audit outcomes through improved communication and negotiation.
About the Course
Effective communication and negotiation are essential skills for auditors to succeed in today's dynamic business environment. This comprehensive training course on Negotiation and Communication Skills for Auditors equips participants with the tools and techniques to enhance their communication effectiveness, build stronger relationships, and achieve desired outcomes through skillful negotiation. Participants will learn how to communicate audit findings clearly and persuasively, handle challenging conversations, and negotiate effectively with auditees and stakeholders. This course bridges the gap between technical expertise and interpersonal skills, empowering auditors to become influential communicators and strategic advisors..
Curriculum & Topics
9 Topics | 5 Days
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Subtopic 1.1:
Understanding the communication process and its key elements.
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Subtopic 1.2:
The importance of communication skills for auditors.
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Subtopic 1.3:
Different communication styles and their impact.
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Subtopic 1.4:
Active listening skills and techniques.
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Subtopic 1.5:
Non-verbal communication and its importance.
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Subtopic 2.1:
Structuring audit reports and presentations effectively.
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Subtopic 2.2:
Using clear and concise language.
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Subtopic 2.3:
Presenting data and information persuasively.
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Subtopic 2.4:
Tailoring communication to different audiences.
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Subtopic 2.5:
Delivering key messages with impact.
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Subtopic 3.1:
Preparing for challenging conversations.
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Subtopic 3.2:
Delivering negative feedback effectively.
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Subtopic 3.3:
Managing emotions and maintaining composure.
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Subtopic 3.4:
Focusing on facts and evidence.
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Subtopic 3.5:
Offering constructive solutions and recommendations.
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Subtopic 4.1:
Dealing with resistance and objections.
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Subtopic 4.2:
Managing conflict and difficult personalities.
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Subtopic 4.3:
Staying calm and assertive under pressure.
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Subtopic 4.4:
Using questioning techniques to clarify issues.
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Subtopic 4.5:
Finding common ground and building consensus.
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Subtopic 5.1:
Developing strong interpersonal skills.
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Subtopic 5.2:
Building credibility and trust with auditees.
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Subtopic 5.3:
Establishing open and honest communication.
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Subtopic 5.4:
Showing empathy and understanding.
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Subtopic 5.5:
Maintaining confidentiality and professionalism.
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Subtopic 6.1:
Understanding the principles of negotiation.
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Subtopic 6.2:
Preparing for negotiation effectively.
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Subtopic 6.3:
Identifying key negotiation points and priorities.
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Subtopic 6.4:
Developing negotiation strategies and tactics.
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Subtopic 6.5:
Reaching mutually beneficial agreements.
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Subtopic 7.1:
Understanding different influence styles.
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Subtopic 7.2:
Building relationships with key stakeholders.
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Subtopic 7.3:
Using persuasive communication techniques.
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Subtopic 7.4:
Presenting compelling arguments and evidence.
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Subtopic 7.5:
Motivating stakeholders to take action.
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Subtopic 8.1:
Developing engaging presentations.
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Subtopic 8.2:
Using visual aids effectively.
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Subtopic 8.3:
Practicing presentation delivery techniques.
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Subtopic 8.4:
Handling questions and answers confidently.
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Subtopic 8.5:
Delivering presentations with impact.
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Subtopic 9.1:
Understanding emotional intelligence and its importance.
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Subtopic 9.2:
Developing self-awareness and self-regulation.
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Subtopic 9.3:
Improving social skills and empathy.
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Subtopic 9.4:
Managing emotions effectively.
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Subtopic 9.5:
Building strong relationships and influencing others.
