7 Topics
5 Days
Programme Overview
Training Description
• HR directors and managers
• HR business partners
• Talent management and development leaders
• Employee relations specialists
• Organizational development specialists
• Senior executives and C-suite leaders
• Team leaders and supervisors
• Project managers
• Anyone aspiring to a leadership role in HR
• Business consultants specializing in leadership development
Session Objectives
- Understand the foundational components of emotional intelligence (EQ).
- Master a framework for developing self-awareness and self-regulation.
- Cultivate empathy and social awareness to better understand others.
- Develop powerful social skills to influence and inspire teams.
- Use emotional intelligence to navigate conflict and difficult conversations
About the Course
In the modern workplace, where complex team dynamics and a focus on employee well-being are paramount, emotional intelligence is no longer a soft skill—it is a critical competency for effective HR leadership. This training course is meticulously designed to equip HR professionals with the strategic frameworks and practical tools needed to master their own emotions and build a strong, empathetic connection with their teams and stakeholders. By mastering the core principles of emotional intelligence, you can navigate difficult conversations with grace, foster a culture of trust and psychological safety, and become a more influential and inspiring leader. This program provides the essential blueprint for a new generation of HR leaders prepared to lead with both heart and mind.
This comprehensive curriculum offers a practical deep dive into the key components of emotional intelligence, from understanding your own emotional triggers to developing powerful social skills. You will learn how to use empathy to better understand the needs of your employees, regulate your responses in high-stress situations, and coach others to build their own emotional resilience. The course focuses on real-world scenarios and interactive exercises, helping you to build the skills necessary to lead with authenticity, resolve conflicts constructively, and drive positive organizational change. By the end of this program, you will not only be proficient in the principles of emotional intelligence but also be prepared to champion a more human-centered approach to HR leadership.
Curriculum & Topics
7 Topics | 5 Days
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Subtopic 1.1:
What is emotional intelligence and why it is critical for HR leadership.
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Subtopic 1.2:
The four key domains of emotional intelligence.
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Subtopic 1.3:
The link between EQ, leadership effectiveness, and business outcomes.
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Subtopic 1.4:
Understanding the role of empathy in modern organizational culture.
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Subtopic 1.5:
Case studies of leaders with high and low emotional intelligence.
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Subtopic 2.1:
Tools for understanding your own emotions and their triggers.
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Subtopic 2.2:
The importance of self-reflection and personal insight.
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Subtopic 2.3:
Identifying your personal leadership style and its impact on others.
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Subtopic 2.4:
Recognizing your strengths, weaknesses, and values.
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Subtopic 2.5:
Using feedback to build greater self-awareness.
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Subtopic 3.1:
Techniques for managing impulsive emotions and reactions.
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Subtopic 3.2:
Developing emotional resilience in high-stress situations.
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Subtopic 3.3:
The link between self-regulation and trustworthy leadership.
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Subtopic 3.4:
Strategies for staying calm and focused under pressure.
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Subtopic 3.5:
The importance of mindfulness and stress management.
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Subtopic 4.1:
The ability to read and understand the emotions of others.
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Subtopic 4.2:
Developing active listening and non-verbal communication skills.
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Subtopic 4.3:
The difference between cognitive and emotional empathy.
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Subtopic 4.4:
Using empathy to build stronger relationships and a sense of belonging.
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Subtopic 4.5:
Understanding organizational culture and emotional climate.
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Subtopic 5.1:
Building rapport and inspiring trust with stakeholders.
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Subtopic 5.2:
The power of persuasion and influence without authority.
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Subtopic 5.3:
Strategies for resolving conflict and facilitating collaboration.
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Subtopic 5.4:
Giving and receiving constructive feedback with grace.
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Subtopic 5.5:
Fostering effective communication within and across teams.
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Subtopic 6.1:
Applying emotional intelligence to manage change and transitions.
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Subtopic 6.2:
Using EQ to coach and mentor employees for growth.
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Subtopic 6.3:
Navigating difficult conversations and employee relations issues.
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Subtopic 6.4:
The role of EQ in a diverse and inclusive workplace.
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Subtopic 6.5:
Leading with empathy in a hybrid and remote work environment.
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Subtopic 7.1:
The role of HR in championing a culture of empathy and self-awareness.
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Subtopic 7.2:
Training managers to lead with a high degree of emotional intelligence.
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Subtopic 7.3:
Implementing programs that foster continuous learning and growth.
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Subtopic 7.4:
Measuring the impact of EQ on team performance and engagement.
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Subtopic 7.5:
A personal action plan for leading with empathy and influence.
