5 Topics
5 Days
31 Sessions
Programme Overview
Training Description
Who Should Attend
- Human Resource and Performance Management Professionals
- Finance and Budget Managers
- Quality Assurance Professionals
- Data and Business Intelligence Professionals
- Risk Management Professionals
- Government and Public Sector Officers
- NGO and Development Programme Professionals
- Consultants and Performance Improvement Specialists
Session Objectives
- Realize the benefits of utilizing an effective Performance Measurement System
- Understand the concept of Strategy and Strategy Execution
- Deploy a successful methodology for developing and implementing performance metrics
- Address the human factors of implementing a performance measurement system
- Design and develop Dashboards and Scorecards in Excel
- Evaluate and select success factors/CSFs and performance measures/KRIs/KPIs
About the Course
The workshop provides participants with practical techniques for translating strategic objectives into measurable KPIs, establishing appropriate targets, selecting relevant performance measures, analyzing performance data, and identifying opportunities for improvement. Participants will also explore KPI dashboards, performance reporting, benchmarking, data-driven decision-making, and continuous improvement approaches.Through practical exercises, case studies, and real-world scenarios, participants will learn how to move beyond simply measuring performance to using KPIs as powerful tools for performance optimization, accountability, strategic alignment, and organizational improvement.
Curriculum & Topics
5 Topics | 31 Sessions
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Workshop 1.1:
What is Performance Measurements and Management
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Workshop 1.2:
The need for performance measurement
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Workshop 1.3:
Current methods of measurement and common failings
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Workshop 1.4:
Current methods of measurement and common failings
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Workshop 1.5:
Characteristics of good measures
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Workshop 1.6:
Defining Strategy and how to translate it into action and Execution
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Workshop 1.7:
Barriers and Success Factors related to Strategy Execution
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Workshop 2.1:
Building a Strategy Focused Organization (SFO)
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Workshop 2.2:
Balanced Scorecard and the Performance Metrics – The 4 Perspectives
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Workshop 2.3:
Examples of Specific Metrics – Financial Perspective
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Workshop 2.4:
Defining Critical Success Factors
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Workshop 2.5:
Characteristics of Key Performance Indicators
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Workshop 2.6:
Organization Excellence
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Workshop 3.1:
Foundation for Successful Management – The Best Practice Model
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Workshop 3.2:
How to develop and Standardize Performance Metrics
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Workshop 3.3:
Examples of Specific Performance Metrics – Customer Perspective
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Workshop 3.4:
The 6 phase model for implementing a successful Performance Measurement System
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Workshop 3.5:
Implementation Phase 1: Gaining management commitment and selecting a winning team
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Workshop 4.1:
dentifying and managing human factors in performance measurement
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Workshop 4.2:
Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
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Workshop 4.3:
Examples of Specific Performance Metrics – Process Perspective
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Workshop 4.4:
Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps
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Workshop 4.5:
Implementation Phase 4: Performance Contracts Framework
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Workshop 4.6:
Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
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Workshop 4.7:
Examples of Specific Performance Metrics – Learning and Growth Perspective
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Workshop 5.1:
Excel: Advanced features and skills for Dashboards and Scorecards including the following
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Workshop 5.2:
Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
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Workshop 5.3:
Excel hands-on Exercise – Develop a Dashboard
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Workshop 5.4:
Excel hands-on Exercise – Develop a BSC
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Workshop 5.5:
Implementing Phase 6: Maintenance and Embedding the System
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Workshop 5.6:
Review and wrap up
