9 Topics
5 Days
43 Sessions
Programme Overview
Training Description
HR Operations Managers
• HR Technology and Systems Specialists
• Digital Transformation Leads in HR
• HR Process Improvement Analysts
• Talent Acquisition and Onboarding Teams
• HR Shared Services and Service Delivery Managers
• People Analytics and HR Reporting Professionals
• Employee Experience Designers
Session Objectives
- Identify HR processes ideal for chatbot and RPA implementation
- Design and deploy AI-powered HR chatbots for common tasks
- Utilize RPA tools to automate repetitive HR transactions
- Optimize HR workflows for speed, accuracy, and compliance
About the Course
The HR Automation: Chatbots, RPA & Workflow Optimization Training Course is designed to help forward-thinking HR professionals harness the power of emerging technologies to transform their operations. As digital transformation accelerates, HR teams must adopt automation tools such as chatbots, robotic process automation (RPA), and intelligent workflows to improve employee experiences, boost efficiency, and reduce manual workloads. This course offers in-depth insights into how automation can streamline recruitment, onboarding, employee self-service, compliance reporting, and more, allowing HR leaders to focus on strategic, value-driven initiatives.
Participants will gain practical knowledge and hands-on exposure to the latest automation platforms, scripting techniques, and process improvement methodologies. The course bridges technical understanding and HR strategy, empowering participants to assess automation opportunities, design scalable solutions, and implement them with minimal disruption. With real-world use cases and a focus on ROI, this course ensures that HR professionals are prepared to lead automation initiatives confidently and responsibly.
Curriculum & Topics
9 Topics | 43 Sessions
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Workshop 1.1:
Overview of automation in the modern HR landscape
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Workshop 1.2:
Key drivers of HR automation and digital transformation
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Workshop 1.3:
Benefits and challenges of implementing HR automation
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Workshop 1.4:
Types of HR automation: task vs. process vs. intelligent
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Workshop 1.5:
The role of HR in leading enterprise automation
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Workshop 2.1:
Understanding how HR chatbots work
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Workshop 2.2:
Designing chatbot dialogues for employee engagement
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Workshop 2.3:
Use cases for recruitment, onboarding, FAQs, and self-service
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Workshop 2.4:
Tools for building and deploying HR chatbots
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Workshop 2.5:
Integrating chatbots with existing HRIS and platforms
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Workshop 3.1:
Introduction to RPA tools and technology stack
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Workshop 3.2:
Identifying HR tasks suitable for RPA
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Workshop 3.3:
Automating payroll, benefits, leave, and compliance processes
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Workshop 3.4:
Developing bots using leading RPA platforms (UiPath, Automation Anywhere)
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Workshop 3.5:
Monitoring, maintaining, and updating HR bots
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Workshop 4.1:
Mapping HR processes for automation readiness
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Workshop 4.2:
Streamlining approval workflows and service requests
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Workshop 4.3:
Building intelligent workflows using BPM tools
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Workshop 4.4:
Integrating automation into hybrid work environments
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Workshop 4.5:
Workflow optimization KPIs and metrics
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Workshop 5.1:
Using chatbots to screen and engage candidates
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Workshop 5.2:
Automating interview scheduling and applicant tracking
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Workshop 5.3:
Enhancing candidate experience through personalization
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Workshop 5.4:
Leveraging RPA for background checks and onboarding
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Workshop 5.5:
Data-driven recruitment through automation
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Workshop 6.1:
Designing intuitive HR self-service experiences
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Workshop 6.2:
Automating employee requests (letters, payslips, time-off)
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Workshop 6.3:
Leveraging single sign-on and mobile accessibility
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Workshop 6.4:
Monitoring usage and improving support channels
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Workshop 7.1:
Automating compliance reporting and audit trails
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Workshop 7.2:
Enforcing policy workflows through automation
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Workshop 7.3:
Protecting sensitive HR data in automated systems
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Workshop 7.4:
Ensuring transparency and governance in automation
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Workshop 7.5:
Managing exceptions and escalations
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Workshop 8.1:
Comparing leading HR automation platforms
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Workshop 8.2:
Evaluating licensing, scalability, and integration features
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Workshop 8.3:
Building business cases and RFPs for automation
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Workshop 8.4:
Planning for support, upgrades, and innovation
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Workshop 9.1:
Building an automation implementation roadmap
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Workshop 9.2:
Change management strategies for HR automation
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Workshop 9.3:
Training HR teams to work alongside automation
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Workshop 9.4:
Measuring success: productivity, cost savings, engagement
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Workshop 9.5:
Scaling automation and continuous improvement strategy
