7 Topics
5 Days
Programme Overview
Training Description
Who Should Attend
• Senior Managers and Executives
• Team Leaders and Supervisors
• Incident Response Team Members
• Risk Management and Business Continuity Professionals
• Public Relations and Communications Staff
Session Objectives
- Develop a robust Crisis Management Framework.
- Enhance Rapid Decision-Making capabilities.
- Improve Situational Awareness under stress.
- Master Crisis Communication strategies.
- Build Team Resilience and cohesion.
- Practice effective Post-Crisis Review and learning.
About the Course
This intensive, practical course is designed to equip leaders with the necessary skills to navigate high-stakes situations with composure and strategic clarity. Participants will learn to identify and assess potential crises, make sound, rapid decisions when information is incomplete, and lead teams effectively through intense periods of stress. The training focuses on developing a crisis-ready mindset, improving communication, maintaining stakeholder trust, and ensuring a swift, coordinated, and successful organizational response under extreme pressure. It uses realistic simulations to bridge the gap between theory and real-world application
Curriculum & Topics
7 Topics | 5 Days
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Subtopic 1.1:
Core functions and mission of an EOC
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Subtopic 1.2:
EOC levels of activation and operational scope
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Subtopic 1.3:
Roles, responsibilities, and staffing models
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Subtopic 1.4:
Evolution of EOCs in the global risk landscape
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Subtopic 1.5:
Integration with emergency response frameworks
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Subtopic 1.6:
N/A
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Subtopic 2.1:
EOC organizational models (ICS, NIMS, etc.)
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Subtopic 2.2:
Decision-making hierarchies and chain of command
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Subtopic 2.3:
Functional units and coordination sections
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Subtopic 2.4:
Ensuring flexibility and scalability of operations
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Subtopic 2.5:
Linking field and central command systems
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Subtopic 2.6:
N/A
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Subtopic 3.1:
Activation triggers and step-by-step procedures
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Subtopic 3.2:
Operational checklists and planning documentation
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Subtopic 3.3:
Establishing initial situational awareness
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Subtopic 3.4:
Resource staging and mobilization protocols
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Subtopic 3.5:
Staff briefing and shift scheduling strategies
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Subtopic 4.1:
Stakeholder mapping and interagency collaboration
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Subtopic 4.2:
Information management and intelligence flow
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Subtopic 4.3:
Crisis communication tools and platforms
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Subtopic 4.4:
Managing internal and external communications
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Subtopic 4.5:
Facilitating joint decision-making in real time
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Subtopic 5.1:
Inventory control and asset tracking systems
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Subtopic 5.2:
Mutual aid and emergency logistics planning
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Subtopic 5.3:
Procurement, finance, and administrative functions
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Subtopic 5.4:
Resource prioritization during supply constraints
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Subtopic 5.5:
Maintaining business and service continuity
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Subtopic 6.1:
Real-time data collection and operational dashboards
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Subtopic 6.2:
Monitoring, mapping, and display systems
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Subtopic 6.3:
Briefings, status updates, and operational summaries
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Subtopic 6.4:
Analytics for informed response and action
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Subtopic 6.5:
Lessons learned and knowledge management
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Subtopic 7.1:
Conducting drills, exercises, and simulations
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Subtopic 7.2:
Evaluating EOC performance under pressure
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Subtopic 7.3:
Identifying gaps and refining procedures
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Subtopic 7.4:
Institutionalizing lessons into future responses
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Subtopic 7.5:
Building a culture of preparedness and accountability
