7 Topics
5 Days
Programme Overview
Training Description
Who Should Attend
This course is ideal for:
• Crisis Management Team (CMT) members and Incident Leaders.
• Senior Executives and Spokespersons involved in crisis response.
• Change Management Professionals dealing with high-stakes, rapid transformations.
• HR Leaders and Managers responsible for employee well-being and communication during emergencies.
• Business Continuity Managers and Risk Management Professionals.
• Communication and Public Relations
Session Objectives
- Understand the unique dynamics of change management in crisis situations.
- Develop a rapid diagnostic framework for assessing crisis impact and needs.
- Master adaptive leadership techniques for leading teams through high uncertainty.
- Cultivate a culture of agility, resilience, and rapid learning.
- Enhance communication strategies for clarity and trust during emergencies.
- Implement iterative change interventions that respond to evolving conditions.
- Build highly engaged and adaptable teams capable of thriving amidst disruption.
- Learn to inspire commitment and reduce anxiety during periods of extreme pressure.
- Create a personalized action plan for leading adaptive change in crisis.
About the Course
This specialized course addresses the unique challenges of implementing rapid, high-stakes change while an organization is actively experiencing a crisis (e.g., natural disaster, cyber attack, financial collapse). It integrates principles of Crisis Management (CM), Business Continuity (BC), and Change Management (CM), focusing on the psychological and operational demands of a volatile environment. Participants will learn how to stabilize operations, manage extreme emotional responses from stakeholders, communicate with unparalleled transparency and speed, and make critical, rapid decisions under pressure. The training emphasizes creating a sense of urgency without panic and transitioning the organization from emergency response to sustainable, post-crisis recovery and transformation.
Curriculum & Topics
7 Topics | 5 Days
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Subtopic 1.1:
Understanding the nature of crisis and its impact on organizational change
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Subtopic 1.2:
The distinction between planned change and adaptive change in crisis
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Subtopic 1.3:
The psychological and emotional impact of crisis on individuals and teams
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Subtopic 1.4:
The leader's role in setting the tone for rapid adaptation
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Subtopic 1.5:
Case studies of organizations leading change effectively during crisis
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Subtopic 2.1:
Tools for quick environmental scanning and threat assessment
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Subtopic 2.2:
Identifying critical information and making decisions with incomplete data
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Subtopic 2.3:
Building a "sense-making" framework for chaotic situations
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Subtopic 2.4:
Prioritizing immediate actions and long-term strategic adjustments
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Subtopic 2.5:
The importance of continuous monitoring and feedback loops
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Subtopic 3.1:
Principles of agile leadership in high-pressure environments
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Subtopic 3.2:
Empowering decentralized decision-making and rapid response
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Subtopic 3.3:
Fostering psychological safety and open communication during uncertainty
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Subtopic 3.4:
Leading with empathy, composure, and decisive action
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Subtopic 3.5:
Building and leveraging a cross-functional crisis leadership team
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Subtopic 4.1:
Crafting clear, consistent, and frequent messages during a crisis
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Subtopic 4.2:
Communicating with transparency and authenticity to build trust
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Subtopic 4.3:
Managing media inquiries and public perception under pressure
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Subtopic 4.4:
Tailoring communication for diverse internal and external stakeholders
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Subtopic 4.5:
Leveraging digital channels for rapid information dissemination
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Subtopic 5.1:
Applying lean and agile principles to change implementation during crisis
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Subtopic 5.2:
Designing rapid prototypes and minimum viable changes (MVCs)
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Subtopic 5.3:
The importance of continuous experimentation and learning from failures
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Subtopic 5.4:
Adapting plans based on real-time feedback and evolving conditions
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Subtopic 5.5:
Scaling successful interventions quickly across the organization
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Subtopic 6.1:
Strategies for fostering individual and team resilience amidst prolonged stress
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Subtopic 6.2:
Supporting employee well-being and preventing burnout during crisis
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Subtopic 6.3:
Cultivating collective adaptability and a shared sense of purpose
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Subtopic 6.4:
Empowering frontline teams to innovate and problem-solve
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Subtopic 6.5:
Reinforcing a culture of continuous learning and improvement
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Subtopic 7.1:
Conducting rapid post-incident reviews and extracting lessons learned
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Subtopic 7.2:
Integrating crisis insights into long-term strategic planning
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Subtopic 7.3:
Building a framework for ongoing organizational resilience and preparedness
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Subtopic 7.4:
The role of leadership in embedding adaptive practices into daily operations
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Subtopic 7.5:
Creating a legacy of agility and readiness for future disruptions
