7 Topics
5 Days
Programme Overview
Training Description
Who Should Attend
Tis course is ideal for:
• Senior Executives and Managers
• Business Process Analysts and Improvement Specialists
• Change Management Professionals
• Project and Program Managers
• Operations and Quality Managers
• Human Resource and Organizational Development Managers
• IT and Systems Implementation Managers
• Consultants and Advisors
Session Objectives
- Understand the core principles and methodologies of Business Process Reengineering (BPR).
- Develop a strategic framework for planning and executing BPR initiatives.
- Master techniques for diagnosing current state processes and identifying areas for redesign.
- Learn to integrate change management practices into every phase of BPR.
- Enhance communication and stakeholder engagement skills for process-driven change.
- Build resilient teams capable of thriving amidst significant operational shifts.
About the Course
In a rapidly evolving business environment, organizations must continuously improve efficiency, streamline operations, and adapt to new technologies to remain competitive. The Business Process Reengineering (BPR) & Change Management Training Course equips participants with the methodologies, tools, and leadership capabilities needed to redesign core business processes and manage the people side of organizational transformation effectively.
This course provides a deep understanding of how to analyze existing processes, identify inefficiencies, and implement innovative redesign strategies that enhance performance and customer value. It also emphasizes the critical role of change management in ensuring successful adoption of new processes, technologies, and ways of working across all organizational levels.
Through a blend of interactive lectures, case studies, and practical exercises, participants will gain hands-on experience in applying BPR frameworks and leading change initiatives that drive measurable improvements in efficiency, quality, and service delivery.
Curriculum & Topics
7 Topics | 5 Days
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Subtopic 1.1:
Defining BPR and its strategic importance in modern organizations
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Subtopic 1.2:
Differentiating BPR from continuous improvement and incremental change
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Subtopic 1.3:
Key principles of process analysis and design
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Subtopic 1.4:
The role of technology as an enabler of BPR
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Subtopic 1.5:
Case studies of successful and challenging BPR initiatives
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Subtopic 2.1:
Methodologies for mapping and documenting current business processes
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Subtopic 2.2:
Identifying process inefficiencies, bottlenecks, and waste
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Subtopic 2.3:
Tools for data collection and analysis (e.g., flowcharts, value stream maps)
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Subtopic 2.4:
Understanding the impact of current processes on customer experience
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Subtopic 2.5:
Pinpointing opportunities for radical redesign
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Subtopic 3.1:
Principles of clean-slate process design
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Subtopic 3.2:
Leveraging best practices and industry benchmarks
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Subtopic 3.3:
Incorporating automation, AI, and digital tools into new processes
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Subtopic 3.4:
Ensuring customer-centricity and value creation in redesign
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Subtopic 3.5:
Developing a detailed blueprint for the future state process
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Subtopic 4.1:
Understanding the human impact of process reengineering
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Subtopic 4.2:
The importance of a change management strategy for BPR success
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Subtopic 4.3:
Identifying potential resistance points related to process changes
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Subtopic 4.4:
Aligning communication and engagement with process milestones
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Subtopic 4.5:
Building a change coalition to support the BPR initiative
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Subtopic 5.1:
Identifying and mapping key stakeholders affected by process changes
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Subtopic 5.2:
Crafting clear, consistent, and compelling messages about the new processes
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Subtopic 5.3:
Communicating the "why" and the benefits of the redesigned processes
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Subtopic 5.4:
Facilitating workshops and engagement sessions with impacted teams
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Subtopic 5.5:
Managing expectations and addressing concerns throughout the BPR journey
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Subtopic 6.1:
Strategies for phased implementation and pilot programs
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Subtopic 6.2:
Developing training and support materials for new processes
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Subtopic 6.3:
The role of coaching and mentoring in adopting new workflows
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Subtopic 6.4:
Establishing performance metrics for the redesigned processes
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Subtopic 6.5:
Managing the transition from old to new ways of working
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Subtopic 7.1:
Embedding new processes and behaviors into daily operations
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Subtopic 7.2:
Establishing governance for ongoing process management
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Subtopic 7.3:
Creating feedback loops for continuous improvement
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Subtopic 7.4:
Measuring the long-term impact and ROI of BPR
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Subtopic 7.5:
Fostering a culture of process ownership and adaptability
