7 Topics
5 Days
Programme Overview
Training Description
Who Should Attend
• Government Agency Directors & Managers
• Public Sector IT & Operations Managers
• Emergency Management Coordinators
• Public Information Officers
• Risk Management Professionals in Government
• Compliance & Audit Officers in Public Agencies
• Department Heads overseeing critical public services
• Business Continuity Planners for Government
Session Objectives
- Learn how to conduct a comprehensive Business Impact Analysis (BIA) to identify critical public services.
- Master methodologies for assessing risks and vulnerabilities specific to public sector operations.
- Develop skills in formulating effective business continuity strategies and recovery options.
- Understand the components of a robust Business Continuity Plan (BCP) for government entities.
- Learn strategies for effective incident response and crisis management in public agencies.
- Explore best practices for internal and external communication during public sector disruptions.
About the Course
Effective Business Continuity Management (BCM) is indispensable for public agencies to ensure the uninterrupted delivery of critical services, maintain public trust, and safeguard essential operations amidst disruptions. This essential training course focuses on Business Continuity Management for Public Agencies, equipping participants with the systematic approach to identify potential threats, analyze their impact on core functions, and develop robust strategies for recovery and sustained operation. You will learn to navigate the unique challenges of public sector environments, from regulatory compliance and data security to stakeholder communication during crises, ensuring your agency remains operational and effective in the face of any challenge. Mastering Business Continuity Management is crucial for public sector professionals dedicated to enhancing organizational resilience and protecting vital government functions.
Curriculum & Topics
7 Topics | 5 Days
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Subtopic 1.1:
Defining Business Continuity Management (BCM) and its relevance to public agencies.
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Subtopic 1.2:
Understanding the importance of maintaining essential government functions during disruptions.
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Subtopic 1.3:
Exploring the benefits of a robust BCM program for public trust and service delivery.
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Subtopic 1.4:
Overview of the BCM lifecycle: policy, analysis, design, implementation, validation.
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Subtopic 1.5:
Key drivers for BCM adoption in the public sector.
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Subtopic 2.1:
Learning methodologies for conducting a comprehensive Business Impact Analysis (BIA) for your module.
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Subtopic 2.2:
Identifying critical public services and their dependencies.
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Subtopic 2.3:
Determining Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) for public functions.
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Subtopic 2.4:
Assessing the impact of disruptions on service delivery, reputation, and compliance.
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Subtopic 2.5:
Prioritizing public services based on criticality.
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Subtopic 3.1:
Conducting systematic risk assessments to identify threats to public agency operations.
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Subtopic 3.2:
Evaluating the likelihood and potential impact of various risks.
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Subtopic 3.3:
Developing strategies for risk mitigation and prevention.
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Subtopic 3.4:
Understanding common public sector-specific risks (e.g., cyberattacks, public health crises).
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Subtopic 4.1:
Formulating effective business continuity strategies for critical public agency functions.
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Subtopic 4.2:
Exploring various recovery options (e.g., alternate sites, redundant systems, remote work).
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Subtopic 4.3:
Designing contingency plans for personnel, facilities, technology, and data.
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Subtopic 4.4:
Understanding resource requirements for implementing continuity strategies.
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Subtopic 4.5:
Aligning strategies with agency mission and public service mandates.
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Subtopic 5.1:
Structuring and developing a comprehensive Business Continuity Plan (BCP) for public agencies.
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Subtopic 5.2:
Documenting roles, responsibilities, and procedures for plan activation.
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Subtopic 5.3:
Creating clear communication trees and contact lists for emergency response.
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Subtopic 5.4:
Integrating incident response protocols into the BCP.
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Subtopic 5.5:
Ensuring the BCP is actionable and easily understandable by all personnel.
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Subtopic 6.1:
Establishing effective incident response teams and protocols for public agencies.
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Subtopic 6.2:
Understanding the coordination between incident response, crisis management, and BCM.
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Subtopic 6.3:
Managing the immediate aftermath of a disruptive event.
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Subtopic 6.4:
Implementing strategies for rapid assessment and stabilization of operations.
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Subtopic 6.5:
Best practices for decision-making under pressure in a public sector crisis.
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Subtopic 7.1:
Designing and conducting various BCM exercises (e.g., tabletop, functional, full-scale) for your module.
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Subtopic 7.2:
Evaluating the effectiveness of the Business Continuity Plan (BCP) and identifying gaps.
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Subtopic 7.3:
Implementing a continuous improvement cycle based on lessons learned from exercises.
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Subtopic 7.4:
Establishing a schedule for regular review, update, and maintenance of BCM documentation.
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Subtopic 7.5:
Fostering a culture of preparedness and ongoing training within public agencies.
