Nairobi, Kenya

254721214795

Banking Operations Masterclass: Efficient, Secure and Customer-Centric Banking

Training on Banking and Bank Operations is a comprehensive practical course designed to provide participants with a strong understanding of the structure, functions, products, processes, and operation...

img 9 Topics

img 5 Days

img 19 Sessions

Banking & Financial Services Trainings
Click to Register

ONSITE OR VIRTUAL

6 upcoming sessions in the next 3 months

Oct 19 - Oct 23
Oct 26 - Oct 30
Nov 09 - Nov 13

+3 more

Programme Overview
Training Description

Who Should Attend

  • Tellers and cashiers
  • Credit and loan officers
  • Trade finance officers
  • Payments and transaction-processing staff
  • Treasury operations professionals
  • Risk and compliance officers
  • Internal auditors
  • Finance and accounting professionals
  • New banking professionals
  • Professionals transitioning into banking and financial services
Session Objectives
  • Master techniques for collecting overdue customer invoices.
  • Utilize the Debtor Ledger Questionnaire to evaluate and improve office procedures.
  • Develop effective strategies to minimize current customer debt.
  • Implement proven overdue invoice strategies to contact and negotiate with customers.
  • Confidently use a phone script to handle overdue invoice calls and address common customer questions.
About the Course

Training on Banking and Bank Operations is a comprehensive practical course designed to provide participants with a strong understanding of the structure, functions, products, processes, and operational activities of modern banking institutions.The course covers the complete banking operations cycle, from customer onboarding and account management to payments, lending, cash management, clearing, reconciliation, compliance, risk management, and digital banking. Participants will develop a practical understanding of how different banking departments work together to deliver efficient, secure, compliant, and customer-focused financial services.

Curriculum & Topics

9 Topics | 19 Sessions

  • play Workshop 1.1: • Definition and history of banking

  • play Workshop 1.2: • Relationship of banks with households, businesses, and governments

  • play Workshop 1.3: • The role of banking in the economy

  • play Workshop 2.1: • Overview of retail, corporate, and investment banking

  • play Workshop 2.2: • Retail banking: deposits, lending, risk assessment, payments, and money transfers

  • play Workshop 2.3: • Corporate banking: lending, credit analysis, project finance, and international trade

  • play Workshop 3.1: • Bank capital, liquidity, reserves, and clearing systems

  • play Workshop 3.2: • Asset and liability management, loan policy, return on capital ratio, and bank income

  • play Workshop 3.3: • Bank financial statements: balance sheets, income statements, and performance ratios

  • play Workshop 4.1: • Services provided to companies and governments

  • play Workshop 4.2: • Market trading, brokers, equities, derivatives, investment advice, and funds

  • play Workshop 5.1: • Mutual, finance houses, credit unions, deposit-taking institutions, factoring, leasing, and insurance

  • play Workshop 6.1: • Banking practices in the UK, Europe, the Americas, Asia, Australasia, Middle East, and Africa

  • play Workshop 7.1: • Treasury bills, government and corporate bonds, currency, prices, returns, and yields

  • play Workshop 7.2: • Futures, swaps, options, and foreign exchange markets

  • play Workshop 8.1: • Functions of central banks, BASEL, insurance, compliance, and disclosure

  • play Workshop 8.2: • Monetary policy, supply and demand, discount rates, quantitative easing, and money laundering

  • play Workshop 9.1: • Regulation of banks, bank supervision, and inspection

  • play Workshop 9.2: • Regulatory systems and the importance of compliance

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$ 1,000

$ 1,500 33% off

Availability Calendar

Find a schedule that works for you. Click any available session to submit a booking.

Selected Session:
Delivery modes & Locations
Nairobi
Nairobi (1411)
O
On-Site (1405)
This Programme Includes

Certificate of Comptetion

Training Materials

Reference Materials

10 o'clock Tea

Lunch

4 o'clock Tea

Course Highlights

  • icon 5 Days Intensive Training

  • icon 9 Core Learning Topics

  • icon 19 Professional Sessions

  • icon Unknown Expert-led Delivery

FAQs

Frequently Asked Questions

Explore detailed answers to the most common questions about our platform and services.

Do you offer online or virtual learning options?

While the majority of our intensive professional programs are structured for high-engagement, on-site delivery, we offer select courses in a virtual or hybrid format. If your organization requires online delivery for a specific module, please indicate this during your booking inquiry.

Yes. We specialize in corporate capacity building. Corporate sponsorships and group registrations can be coordinated directly through our admissions team. We also offer customized, in-house versions of our courses if you have a team of five or more participants.

Our curriculum is explicitly designed around actionable, real-world case studies and frameworks (such as IPSAS, GFS, and climate-smart agriculture models). Rather than relying purely on academic lectures, our programs utilize quantitative tools, interactive exercises, and strategic analytics to ensure immediate workplace application.

If you are unable to attend, you must notify us in writing at least 7 days before the course start date. You may choose to nominate a qualified substitute colleague at no additional cost or defer your enrolment to the next scheduled cohort for that program.

Payments can be made via bank transfer or bank draft payable to PB Institute of Research and Technology. For corporate-sponsored participants, a formal undertaking/Local Purchase Order (LPO) from the employer is required to secure a slot before the training commencement date.

Registering is simple. Browse our training catalog, select your desired course, and click the "Book to Register" button. Fill out the brief registration form with your details, and a training coordinator will contact you within 24 hours to provide the admission letter and payment details.