Nairobi, Kenya

254728269396

Advanced Communication Skills For The Professional Woman Workshop

It is widely acknowledged that women perform better and more successfully in situations where a high degree of empathy, communication skills and interpersonal skills are required. Every organisation h...

img 5 Topics

img 5 Days

Human Resource Management Trainings
Click to Register

ONSITE OR VIRTUAL

Sep 07 - Sep 11
Programme Overview
Training Description

Who Should Attend

This training course is suitable to a wide range of female professionals but will greatly benefit:

  • Senior managers, especially those who are newly promoted
  • Line managers and supervisors 
  • HR generalists & Business Partners
  • HR specialists
  • Personal Assistants
Session Objectives
  • Explain the psychological framework of good working relationships
  • Understand the way personalities react differently to situations
  • Analyse the origins of inappropriate behaviour and poor performance
  • Vary their social style in a range of situations
  • Apply their communication skills to facilitate teamwork and co-operation
About the Course

It is widely acknowledged that women perform better and more successfully in situations where a high degree of empathy, communication skills and interpersonal skills are required. Every organisation has at least one or two women who seem to know and work well with everyone. They get things done faster, more efficiently and seemingly with less stress and manage to lower the emotional temperature in situations. What’s the secret to their success - the ability to build and maintain workplace relationships and confront situations assertively and openly.

This comprehensive and innovative training course will help delegates to build on their existing skill base and enhance the way they work with others. The ability to interpret non-verbal communication effectively is a key basis of any good communicator and this intensive 5-day training course will develop this skill as well as the other essential communication skills required in the workplace to deal with a range of challenging situations.

Curriculum & Topics

5 Topics | 5 Days

  • play Subtopic 1.1: • Understanding the importance of ‘people’ skills and how they affect the job

  • play Subtopic 1.2: • Determining interpersonal strengths and weaknesses

  • play Subtopic 1.3: • Evaluating common behaviour styles

  • play Subtopic 1.4: • Defining what makes people ‘difficult’

  • play Subtopic 1.5: • Emotional intelligence and empathy

  • play Subtopic 1.6: • Nonverbal communication

  • play Subtopic 2.1: • The purpose of the interview

  • play Subtopic 2.2: • Understanding the requirements of the role

  • play Subtopic 2.3: • Behavioural and competence-based questions

  • play Subtopic 2.4: • Questioning and listening skills

  • play Subtopic 2.5: • Probing and contrary evidence

  • play Subtopic 2.6: • Practical Session

  • play Subtopic 3.1: • What is mediation?

  • play Subtopic 3.2: • Who can mediate and what can be mediated?

  • play Subtopic 3.3: • Stages in mediation

  • play Subtopic 3.4: • How to handle an impasse

  • play Subtopic 3.5: • Coming to agreement

  • play Subtopic 3.6: • Practical Session

  • play Subtopic 4.1: • The process of negotiating

  • play Subtopic 4.2: • Negotiating is not compromising or compelling

  • play Subtopic 4.3: • Range of possible outcomes

  • play Subtopic 4.4: • The successful negotiator

  • play Subtopic 4.5: • Mistakes to avoid

  • play Subtopic 4.6: • Practical session

  • play Subtopic 5.1: • Which situations require and independent investigator?

  • play Subtopic 5.2: • The responsibilities of the employer

  • play Subtopic 5.3: • The rights of the employee

  • play Subtopic 5.4: • The stages of an investigation

  • play Subtopic 5.5: • The role of suspension and dismissal

  • play Subtopic 5.6: • Practical session

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$ 1,000

Availability Calendar

Find a schedule that works for you. Click any available session to submit a booking.

Selected Session:
Delivery modes & Locations
Nairobi
Nairobi (1382)
O
On-Site (1376)
This Programme Includes

Certificate of Comptetion

Training Materials

Reference Materials

10 o'clock Tea

Lunch

4 o'clock Tea

Course Highlights

  • icon 5 Days Intensive Training

  • icon 5 Core Learning Topics

  • icon 5 Days Professional Sessions

  • icon Training Expert-led Delivery

FAQs

Frequently Asked Questions

Explore detailed answers to the most common questions about our platform and services.

Can organizations register a group of employees?

Yes. We specialize in corporate capacity building. Corporate sponsorships and group registrations can be coordinated directly through our admissions team. We also offer customized, in-house versions of our courses if you have a team of five or more participants.

Yes. Participants who successfully complete a training program and meet the minimum attendance requirements will be awarded a globally recognized Certificate of Proficiency from the Pebbles Institute of Research and Technology.

Our curriculum is explicitly designed around actionable, real-world case studies and frameworks (such as IPSAS, GFS, and climate-smart agriculture models). Rather than relying purely on academic lectures, our programs utilize quantitative tools, interactive exercises, and strategic analytics to ensure immediate workplace application.

While the majority of our intensive professional programs are structured for high-engagement, on-site delivery, we offer select courses in a virtual or hybrid format. If your organization requires online delivery for a specific module, please indicate this during your booking inquiry.

Registering is simple. Browse our training catalog, select your desired course, and click the "Book to Register" button. Fill out the brief registration form with your details, and a training coordinator will contact you within 24 hours to provide the admission letter and payment details.

Payments can be made via bank transfer or bank draft payable to PB Institute of Research and Technology. For corporate-sponsored participants, a formal undertaking/Local Purchase Order (LPO) from the employer is required to secure a slot before the training commencement date.